AV Maintenance Plans

 

Basic Maintenance Plan (BMP 2 or 4)

  • Complete initial system evaluation and written report

  • This plan does not include repair or replacement cost

  • Provides two or four on-site  visits a year for preventive maintenance. 

  • Unlimited technical phone support (M-F  8am - 5pm)

  • Reduced rates for on-site and bench service (excludes factory service).

  • Reduced rates for technical remote in support (M-F 8am - 5pm)

<<<


Preventive Maintenance Plan (PMP 2, 4 or 12)

  • Complete initial system evaluation and written report

  • This plan does not include repair or replacement cost

  • Provides two, four or twelve on-site visits a year for preventive maintenance. 

  • Unlimited technical phone support (M-F 8am - 5pm)

  • Unlimited remote-in technical support where available (M-F 8am - 5pm)

  • Update all device software, firmware and set up

  • Reduced rates for on-site and bench service (excludes factory service

<<<


Enhanced Preventive Maintenance (EPM 4 or 12)

  • Complete initial system evaluation and written report

  • This plan does not include repair or replacement cost

  • Provides four or twelve on-site visits a year for preventive maintenance. 

  • Pre-determine response time

  • Pre-determine on-loan gear for swap out

  • Unlimited technical phone support (24/7/365) 

  • Unlimited remote-in technical support where available (M-F 8am-5pm)

  • Update all device software, firmware and set up

  • Create or update documentation with copy of software configuration(s)

  • On-site end user training 

  • Reduced rates for on-site and bench service (excludes factory service) 

<<<


During our complete initial system evaluation we will check all operations and performance levels, inspect equipment conditions and provide you with a written report, review any deficiencies and arrange recommended corrective action. Total AV will require an on-site evaluation of equipment before a "Maintenance Plan” is put into effect.